Careers at Capitol Granite
Expert Countertop and Cabinet Services in Richmond
Capitol Granite Design Center is a stand-out company to begin or grow your career with. We work with homeowners, kitchen and bath designers, builders, contractors, and architects to offer quality products and services for renovations and new build projects. We go beyond excellent customer service to provide our customers with an experience they won’t receive anywhere else.
We have many great opportunities available for talented professionals looking to be a part of a growing company. When you join the team at Capitol Granite Design Center, you will enjoy an inspiring work environment, receive top-notch training, and have countless opportunities for personal and professional growth. If you are passionate about a career in the manufacturing industry, including design, sales, installation, and fabrication, we look forward to learning about you!
We are seeking self-motivated and positive people to join us! Capitol Granite Design Center offers competitive pay, a 401K company match, vacation, paid holidays, and more. All employees are required to pass a basic background check.
Roles Available:
CUSTOMER SERVICE REP
General Purpose and Requirements
Do love people? Do you bring a smile to everyone you interact with? Do you have lots of positive energy? Are you passionate about improving yourself and learning about home improvement? If so, this position is for you!
The customer service representative is responsible for providing a great customer service experience as our company’s first point of contact with new clients. The ideal candidate must be a self-starter, computer savvy, and dedicated to providing a great customer experience.
Main Job Tasks and Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services to ensure a top-notch customer experience.
- Quickly responds to customer leads generated from website, internet inquiries, telephone and in person.
- Opens customer accounts by recording account information, entering order details.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Project management to include recording customer visits, selections to include materials from our outdoor material yard, job details, scheduling of template, fabrication and installation.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Ability to work Saturdays and evenings
RECEPTIONIST
General Purpose and Requirements
Provide a world-class customer experience to our showroom clients. In this role you must love working with people and have a positive, outgoing personality. You should have the flexibility to work nearly every Saturday from 9-2 along with mid-day shifts throughout the week. The position has great promotion potential and is designed to allow you to grow into other roles in the organization. Great problem solvers and self-starters only.
Main Job Tasks and Responsibilities
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- deal with queries from the public and customers
- provide general administrative and clerical support
- schedule showroom appointments
- maintain appointment diary either manually or electronically
- read, log and disperse web leads to Sales
- control inventory relevant to reception area
- tidy and maintain the reception area and showroom
- prepare coffee for customers
- Maintain showroom and sales workspace cleanliness
Education and Experience
- high school diploma generally required
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software application
- knowledge of customer service principles and practices
Key Competencies
- verbal and written communication skills
- professional personal presentation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability
Job Type: Part-time